CBC The National on Internet Traffic Shaping

Bell Sympatico, the CRTC, the new Conservative government, the consumer Affairs department and it's Minister, are all not just self serving liars but immoral persons who do not hesitate to allow citizens to be raped here as well and wrongfully too..

" Technology Bell Canada takes heat from clients for limiting online speedFile-sharing customers fire up complaints as giant extends limit to resellers Roberto Rocha , The Gazette Published: Wednesday, April 02, 2008 "Hands off my Internet" is the message Bell Canada is hearing from Canadians this week and last. Alarmed by the company's decision to limit Internet speeds when using file-sharing programs, customers are treating Bell to a public relations storm, and asking the government to intervene if necessary. The issue is what is known as "traffic shaping" or "throttling," the slowing down of Internet speeds for certain types of data. Bell Sympatico said last November that it slows the service of people who share files on peer-to-peer networks like BitTorrent and LimeWire. But the final straw for Internet activists came last week, when Bell said it will do the same for Internet providers that resell Bell's service under another brand. "It's certain that it disturbs us a lot. We're talking millions of people that will be affected (in Canada)," said Jean-Philippe Béïque, president of ElectronicBox, a Bell Internet reseller in Montreal. "We don't know what technology Bell is using to throttle. We're wondering if our other services, like Internet telephony, will be affected," he said. Now Béïque and other third-party resellers have hundreds of Canadians rushing to their defence, gathering on Facebook groups decrying Bell and writing letters to the CRTC, to the Competition Bureau and to Industry minister Jim Prentice. One of these is Steve Anderson, a masters student at Simon Fraser University and co-ordinator of Campaign for Democratic Media, an association of lobby groups. "Our main goal is to raise awareness. When people know that Internet providers are trying to shape what applications they can use, they're naturally appalled and take action on their own accord," Anderson said. His Stop the Throttler Facebook group, marked by a malicious-looking beaver chewing through a phone cable, had 535 members as of yesterday. Another group, Stop Bell From Throttling DSL Resellers, has more than 1,000 members sharing news items and tales of contempt for Bell. "Throttling without telling customers is just bad PR,"In the U.S., peer-to-peer throttling is a major issue that is receiving Congressional attention. A bill was introduced in February in the House of Representatives to order the U.S. Federal Communications Commission to investigate the practice. In Canada, the topic of so-called Net neutrality has not reached household status. However, observers like Ottawa law professor Michael Geist, believe Bell's actions will intensify the debate The CRTC, which is also a target of letter writers, said this week it had not received any complaints. Regardless of the intention, third-party resellers like Béïque fear this tactic will backfire for Bell and its partners. "There will be people who will migrate to other technologies, like cable," he said. " http://www.canada.com/topics/technology/story.html?id=6d34774f-e392-41b8...

Paul Kambulow

From: Paul Kambulow
Sent: Wednesday, April 02, 2008 5:16 AM
To: "Sympatico Service"
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Subject: Re: And I have basically said the same thing to you all in wrting for months now too. (KMM16598963V95172L0KM)

Stop trying to justify your dishonest and selfishness, greed, Bell you have wrongfully, undeniably violated my personal unlimited download contract agreement illegally and immorally under your false cover up of a supposed better Bell management. It is solely better for Bell and not the users for sure.. Now give me back what I have paid for. Unlimited high speed download

Paul Kambulow

--------------------------------------------------
From: "Sympatico Service"
Sent: Tuesday, January 01, 2008 8:30 PM
To: "paul kambulow"
Subject: Re: And I have basically said the same thing to you all in wrting for months now too. (KMM16598963V95172L0KM)

> Hello Paul Kambulow,
>
> You have reached Bell Internet Services, my name is Madhan K and I
> appreciate the opportunity to respond.
>
> *****RRC:ebcppoorsergen,LID:246063*****
>
> Please accept our apologies for the frustration and inconvenience you
> have recently experienced with our service.
>
> Bell Sympatico has launched a solution to enhance the online customer
> experience and improve Internet performance for all our customers during
> peak periods of Internet usage with the introduction of Internet Traffic
> Management. There continues to be phenomenal growth of consumer
> Internet traffic throughout the world and Bell is using Internet Traffic
> Management to ensure we deliver bandwidth fairly to our customers during
> peak Internet usage.
>
> Bell will be using the latest, state-of-the-art technology to improve
> the customer experience for a vast majority of our customers? favorite
> applications (such as Internet Browsers, E-mail, Instant Messaging,
> Streaming Video, etc.) as required during peak times on the Internet,
> while ensuring all customers receive fair use of the network when there
> is heavy Internet traffic. In addition, Bell continues to make
> significant investments in network capacity and speed to meet the
> growing Internet demand.
>
> The phenomenal growth of Internet traffic seen by all the ISPs has been
> causing congestion on the Internet. Bell has chosen to reduce the
> impact of this congestion by using a combination of increased capacity
> and better Internet Traffic Management during periods of peak usage.
> This solution will also ensure that all our customers get fair use of
> the Internet during these periods.
>
> Bell has a responsibility to maximize the ability for all customers to
> use and enjoy their Sympatico Internet service and a responsibility to
> deliver bandwidth fairly to its customers.
>
> In order to fulfill these responsibilities, Bell is entitled under the
> terms of the Service Agreement, to utilize technology that maintains or
> enhances the performance of the Service and the integrity of its
> network.
>
> Also, the Service Agreement and Acceptable Use Policy (AUP) prohibit the
> use of the Service in a way that impairs the operations or efficiency of
> the Service or creates an unusually large burden on our networks. To
> help ensure this does not happen during peak periods, Bell uses the
> latest, state-of-the-art technology to better balance Internet traffic
> and deliver fair use of the network to all of our customers.
>
> We also continue to invest in the network to meet the growing demands of
> our customers. Like other ISPs, Bell is taking these steps to improve
> the on-line experience for its customers.
>
> We apologize for any performance issues you are currently experiencing
> using a specific applications. Bell is committed to deliver the best
> possible Internet performance, but when you are on the Internet, speeds
> may vary by application, time of day, or during peak periods when a lot
> of people are actively using the Internet. We do not support P2P file
> sharing applications specifically and their speeds may vary due to
> congestion on the Internet and/or the possible lack of download sources.
> During busy periods, Bell Sympatico uses Internet Traffic Management to
> ensure all our customers can access the Internet and experience fair use
> of all applications.
>
> During peak periods of Internet usage, Internet Traffic Management is
> used to balance bandwidth fairly between P2P file sharing and other
> applications so that all customers receive fair use of the network.
>
> P2P file-sharing applications provide the ability to share files on-line
> via an Internet connection between multiple computers that are often
> unknown to the user. Computers can communicate with each other even if
> you are not present and engaged in using the computer.
>
> If you are using P2P file sharing, Bell Sympatico recommends that you
> protect your computer by installing and updating Anti-Virus and Firewall
> software on a regular basis, as well as enabling Network Address
> Translation (NAT) on your home gateway/router if so equipped to ensure
> your computer is not being used by others without your knowledge.
>
> Again, please accept our apologies. Our team is committed to providing
> excellent service on a consistent basis and will continue to do
> everything possible to better meet your expectations.
>
> Thank you for choosing Bell and have a nice day.
>
> Regards,
>
> Madhan K
> Electronic Customer Care
> Sympatico Client Services

>
> Original Message Follows:
> ------------------------
> CRTC Should Investigate Internet 'Traffic Shaping' The National Union
> of Public and General Employees (NUPGE) has asked the Canadian
> Radio-television and Telecommunications Commission (CRTC) to investigate
> the impact of "traffic shaping" by Internet service providers (ISPs) on
> Canadian Internet users. "The National Union has become increasingly
> concerned about the issue of network neutrality and Canada's lack of
> action to protect consumers and producers of Internet material," NUPGE
> president James Clancy said in a letter to CRTC chairman Konrad Von
> Finckenstein. "This past week it was reported that Bell Canada, without
> advance warning of its intention, will be "throttling" Internet access
> for Sympatico users who utilize file sharing software during peak
> hours," Clancy said. "Bell's reluctant admission of its plans follows
> Rogers' equally hesitant partial disclosure that it is traffic shaping."
> "On behalf of the National Union of Public and General Employees, one of
> Canada's largest trade unions," Clancy wrote, "I am asking the CRTC to
> conduct an investigation into these practices and the implications for
> Canadian consumers. "The National Union has become increasingly
> concerned about the issue of network neutrality and this past week it
> was reported that Bell Canada, without advance warning of its intention,
> will be "throttling" Internet access for Sympatico users who utilize
> file sharing software during peak hours. Bell's reluctant admission of
> its plans follows Rogers' equally hesitant partial disclosure that it is
> traffic shaping. "I would point out that the file sharing software, for
> example BitTorrent, is legal and there are many legitimate uses for it.
> Indeed, this past week the Canadian Broadcasting Corporation announced
> it was making episodes of Canada's Next Great Prime Minister, free and
> without restriction, for download using BitTorrent. This means that
> those Canadians, who are Bell or Rogers Internet service subscribers,
> wishing to download this show from their public broadcaster will be
> hampered in their efforts. "It is important to note that Bell and
> Rogers are not the first cases in Canada of an Internet service provider
> interfering with customer access to web content. Perhaps the most
> notorious example is that of Telus blocking access to the website of its
> striking workers (along with hundreds of other websites). "Our
> neighbours to the south are taking this form of interference in Internet
> service very seriously. The Federal Communications Commission in the
> United States is conducting an investigation into the blocking of legal
> peer-to-peer file sharing services by Comcast and other Internet service
> providers. This follows a complaint and petition filed by members of the
> SavetheInternet.com Coalition and a number of Internet law scholars from
> leading American universities. "The actions of the Coalition were in
> response to an article that appeared in the Associated Press about
> Comcast's actions. After initial denials that they had engaged in
> blocking Internet traffic, they eventually admitted to having done so.
> "Comcast is acting in a manner that violates the reasonable right of
> Internet users to access the software and content of their choice. The
> company is blocking legal peer-to-peer file sharing networks, such as
> BitTorrent and Gnutella, and business applications such as Lotus Notes.
> This is even in violation of Comcast's own Internet Policy Statement.
> "These Internet Service Providers are, with little or no public
> accountability, implementing measures that will discriminate against the
> use of legal software for legitimate uses. This is unacceptable. The
> potential for violations of the privacy rights of users is clear. The
> continued silence on these matters by the CRTC and the Canadian
> government violates the trust the Canadian people have placed in you.
> "On behalf of the 340,000 members of the National Union I am asking the
> CRTC to conduct an investigation into those Internet Service Providers
> who are utilizing these discriminatory practices. Such an investigation
> should be public and open to input from Canadians. "The Internet
> promises a great deal of benefit to Canadians. Historically our
> government has made a considerable investment into developing and
> implementing communications technologies, including the Internet. The
> CRTC needs to act to ensure the intention of this public investment is
> realized - an Internet that is open and accessible to all Canadians."
> http://www.mediacastermagazine.com/issues/ISArticle.asp?id=82157&issue=0...